March 5, 2009

Kudos to ABS

Happy to report after a phone conversation with the website and services department at ABS that "Anglican" now appears as a Primary Denomination in the directory creation panel. So a parish can now identify itself as primarily "Anglican" and secondarily "Episcopal Church." (I suppose one could do it the other way around, which might reflect one's view of the matter. This may be the ecclesiastical equivalent of Chicken and Egg, or the Dual Nature in One Person dogma!)

The tech officer also told me the reason for delays in responding to other complaints was due to a glitch in the help desk support ticket system. (Those who work IT will know what that means; for those who don't, think of the "Dead Letter" office, or the mail that gets returned to you as "No Such Address" when you know perfectly well there is such an address!) In any case, the support system is now back up and running, unleashing a flood of complaints and queries that had been dammed up due to the glitch. So my heart goes out to the ABS IT and Web folk -- along with my thanks for a very quick resolution to the problems. I would all web service providers were as helpful and conscientious! — Tobias Stanislas Haller BSG

1 comment:

Leonardo Ricardo said...

Yes, thank you for your efforts...it´s a very nice listing.